Infusions Body & Beauty — Returns & Refund Policy

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Overview

At Infusions Body & Beauty, every product is handmade in small batches to ensure freshness, quality, and consistency. Because our products are personal-use skincare items, we have specific guidelines in place to keep all customers safe and ensure fairness.

Please read our policy carefully before placing an order.

Returns & Exchanges

Due to the nature of our products (body butters, oils, creams, and other skincare items), we do not accept returns or exchanges once a product has left our facility. This policy helps us maintain the highest hygiene and safety standards.

All sales are final.

Order Issues & Damaged Items

If your order arrives damaged, leaking, or incorrect, please contact us at infusionsbodyandbeauty@gmail.com within 48 hours of delivery.

Please include:


  • Your order number

  • A photo of the damaged/incorrect item

  • A photo of the packaging

We will gladly replace the damaged item or provide an appropriate solution.

Incorrect Address / Returned Packages

Please double-check your address before submitting your order.

If a package is returned due to:


  • An incorrect address

  • Missing apartment number

  • Customer refusal

  • Failure to pick up from the carrier

You may have the package re-shipped. A new shipping label fee will apply.

We do not provide refunds for orders returned due to an incorrect or incomplete address.

 

Texture or Melting Issues

Our body butters are made with natural oils and butters. They may melt or soften during transit in warm months.

If butter melts:


  • Place it in the refrigerator for 10–15 minutes

  • Texture may change, but performance will remain the same

Melting does NOT qualify as a damaged product, and refunds will not be issued.

 Processing & Shipping Delays

Once shipped, we are not responsible for carrier delays (USPS, UPS, FedEx).
Delays do not qualify for refunds, but your tracking number will update as the carrier scans your package.

 

Have Questions?

We’re here to help!
Contact us at infusionsbodyandbeauty@gmail.com with any concerns about your order.

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